Responsible for operation the entire organization. Hires and evaluates top-level managers who report to him/her.
Evaluated by Chairman of the Board in terms of profit earned.

 

Operations Manager

Responsible for production and delivery of products and services as needed to satisfy external paying customers.
Evaluated by the GM/President in terms of process efficiency.

 

Human Resources Manager

Responsible for employee hiring, orientation payroll training and development.
Evaluated by General Manager in terms of employee productivity.

 

Marketing Manager

Responsible for identification. marketing and sales of products and services customers will buy.
Evaluated by GM in terms of sales.

 

Finance Manager

Responsible for collection of income, paymentof bills and management of money. The Business Plan includes two programs on this topic.
Evaluated by GM in terms of financial goals attained.

 

Front-Line Managers

Responsible for insuring that customer service standards are attained as necessary for the organization function efficiently internally and leave external paying customers delighted.
Evaluated by Operations Manager in terms of Front-Line Employee performance.

 

Employees

Responsible for service internal or external paying customers as needed to meet customer service standards.
Evaluated by Front-Line Managers in terms of extent to which meets customer service standards.
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