Front-line Managers oversee an organization's primary production activities. They...

• Recruit and hire talent to fill team positions
• Provide training and support to new hires.
• Assign, guide and supervise employees.
• Ensure quality and quantity production.
• Engage and coordinate with other line managers across the organization.
• Provide technical expertise and check quality.
• Deal with customers and clients.

Front-line managers have critical value to a company's success because they motivate, train and supervise employees who perform critical production and customer service duties.

Business Plan Development includes programs on Quality Customer Service which address these issues.