Operations Managers are the glue that holds an organisation together. General Managers shape the strategy, Operations Managers make tactical decisions as needed to execute the strategy. Boundaries between levels are not always distinct; tactical information dynamically informs strategy, and individuals move between roles. Operations Managers...

• Comply with, all contractual terms and conditions.
• Track and manage project expenditures to ensure activities are completed on time within budget.
• Ensure accurate, timely billing of project activities.
• Execute all operations-related project/contract deliverables.
• Monitor daily activities and processes to ensure procedures achieve program goals and maximize efficiency.
• Review program processes and recommends changes as necessary.
• Supervise and coach employees. Create professional development opportunities for staff.
• Manage multiple subcontracting contracts.
• Manage external communications with public agencies related to project operations.
• Manage program budget and monitor actual expenses versus budgeted amounts. Communicate significant budget variances to executive management. Recommend budget revisions and/or changes to program activities that keep expenses within budget and staff utilization rates on target.
• Manage across project teams.

MGT175 is all about Operations Management.