Internal Environment
 

Each organization develops its own unique culture.
Culture includes everything that happens within an organization that impacts the
way in which employees relate to each other, to external paying customers and to
the community...

-- Communication: The quality of message transmission up and down and
horizontally throughout the organization.

-- Customer Service: The ways in which employees are expected to interact with
external paying customers.

-- Decision-Making: Who is involved in decision-making and the nature of the
decision-making processes used.

-- Dress Codes: The way in which employees dress and groom.

-- Equipment: The extent to which provision of good equipment a priority and
who gets it if it is?

-- Formality vs. Informality: The way in which people address and interact with
each other and customers.

-- Home-Work life Balance: The extent to which organization policies facilitate
healthy personal life.

-- Leadership Style: The way in which leaders direct and support those persons
for whom they are responsible.

-- Staff Development: The extent to which employees are encouraged to increase
the value of their contribution to the organization.