When using the Direct Format..
1 State the main point. 2 Provide details. Never assume the recipient knows what happened and what needs done. 3 Close with an assertive call to action. .
2 Provide details. Never assume the recipient knows what happened and what needs done.
3 Close with an assertive call to action. .
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Make sure to include the
Who What Why Where When.
This works well when communicating a positive non-controversial message.
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