Dona Martin
PO Box 5008 __Westin, Arizona 85354 __Phone: 623.844.4444 __e-mail: danavet@qwest.net

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Office Manager: Successfully managed a one doctor small
animal office. Ten years experience leave me able to...

• Supervise front-office staff. Managed a staff of two techs and one care-
  takes in support of two small animal veterinarians.
• Manage the quality of customer service. Only bitten twice in 10 years
  and their masters praised the way our office was arranged to reduce
  anxiety.
• Estimate the cost of services. Have never been more than $10 below or
  above the actual cost of services rendered.
• Manage accounts receivable and payable. Kept aging accounts to less
  than 2% per month and have never had to make a late payment.
• Manage finances. Used Quickbooks, Access and Excel to cost- effectively
  manage a veterinary office.
• Managed cash-flow. Able to eliminate office staff overtime payments,
  kept inventory current and reduced waste to a minimum.

Credentials: Certified Veterinary Technician (AZ 12345)

Attributes: Recognized by co-workers and customers for being...

• A team player who will cheerfully pick up the slack.
• Able to anticipate what the doctor will need.
• An Office Manager who was able to keep everyone happy. (Employee
  of the Year, 2000, 2001, 2002 & 2004).

Employment: A history of increasingly significant responsibility.

• Office Manager, Sun City Pet Specialists: Oct 96 to present
• Dental Assistant, Pet Care Clinic Phoenix: Oct 92 to Oct 96
• Receptionist, Dentistry by Dr. John, Scottsdale: Mar 91 to June 92

Education: A commitment to professional development.

• Estrella Mountain Community College, ___AAS Management Degree
• Mesa Community College, _________VeterinaryTechnician Certificate

References: The following persons can vouch for my ability and ethics.

• Dr. Ralph Smith, Pet Care Clinic of Phoenix ___Phone: 123-456-7890
• Ruth Johnson, Office Manager, Pet Care Cinic__Phone: 123-456-0123
• Roger Farmer, Patient Master_______________Phone: 123-456-0123 _____________________________________________________________________________________

Address is
current and
phone will be
answered in a
professional
way.



Abilities start
with a verb and
address each needed skill.
Each skill is
proven with a number-based
example.



Credentials
demonstrate
comittment to
and training
for the job.


Attributes demonstrate
an excellent
work ethic.

Employment
history shows
stability and
progess.



Education
demonstrates
continuing
progress.

References will change
depending on job.
____________________________