Dona
Martin
PO Box 5008
__Westin,
Arizona 85354
__Phone:
623.844.4444
__e-mail:
danavet@qwest.net
Office Manager:
Successfully managed a one doctor small animal
office.
Ten years experience leave me able to...
- Supervise front-office
staff. Managed a staff of two techs and one care-
takes in support of two small animal
veterinarians.
- Manage the quality of
customer service. Only bitten twice in 10 years
and their masters praised the way our office was arranged
to reduce
anxiety.
- Estimate the cost of
services. Have never been more than $10 below or
above the actual cost of services rendered.
- Manage accounts receivable
and payable. Kept aging accounts to less
than 2% per month and have never had to make a late
payment.
- Manage finances. Used
Quickbooks, Access and Excel to cost- effectively
manage a veterinary office.
- Managed cash-flow. Able
to eliminate office staff overtime payments,
kept inventory current and reduced waste to a
minimum.
Credentials: Certified
Veterinary Technician (AZ 12345)
Attributes: Recognized by
co-workers and customers for being...
- A team player who will
cheerfully pick up the slack.
- Able to anticipate what the
doctor will need.
- An Office Manager who was able
to keep everyone happy. (Employee
of the Year, 2000, 2001, 2002 & 2004).
Employment: A history of
increasingly significant responsibility.
- Office Manager, Sun City
Pet Specialists: Oct 96 to present
- Dental Assistant, Pet
Care Clinic Phoenix: Oct 92 to Oct 96
- Receptionist, Dentistry
by Dr. John, Scottsdale: Mar 91 to June 92
Education: A commitment
to professional development.
- Estrella Mountain Community
College,
___AAS
Management Degree
- Mesa Community College,
_________VeterinaryTechnician
Certificate
References: The
following persons can vouch for my ability and
ethics.
- Dr. Ralph Smith, Pet
Care Clinic of Phoenix
___Phone:
123-456-7890
- Ruth Johnson, Office
Manager, Pet Care
Cinic__Phone:
123-456-0123
- Roger Farmer, Patient
Master_______________Phone:
123-456-0123
____________
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