Assertiveness

 

Being Assertive
is simply being one's Best Self
S

Being assertive is being tactful, positive and honest when telling people what to do.

E

Being assertive is being calmly enthusiastic in support of customers, colleagues and one's organization.

L

Being assertive is being calmly loyal to customers, colleagues and one's organization.

F

Being assertive is being openly honest and fair with everyone.

It's NEVER OK to "Lose It"

Good
managers
communicate
assertively -- not
aggressively.
___________________________