Accept - A-
______________________

Accept the fact that different people respond to the same information
in different ways. (eg. "I can see how you might interpret the situation
in this way.") This signifies acceptance -- not agreement.

Share - S
______________

Focus on common ground (eg. what is best for the company etc.) This
brings people together.

Reflect - R
______________

Repeat the other person's position in ways that indicate you understand.
(eg. What I hear you say is...) This helps people arrive at a mutually
beneficial solution.

Advocate - A
______________

Propose a solution that is consistent with policies and procedures.
(eg. According to the manual we need to...) This helps people arrive at
a consistant solution.

Confirm - C

Close discussion with a statement that reaffirms what has been agreed
to. (eg. Let's review what we have decided.) This increases compliance.