|
In-Class
Complete the on-line lecture.
Complete this unit on Customer Service.
Assignments
Download the Portfolio and complete this
section.
______________________________________
|
|
Everyone serves customers. Upon
completion of this unit you will
understand
quality customer service is the key to
survival and success. You will have
flow-
charted the customer service cycle,
identified
key "moments of truth" and related
"standards
of performance. "
Finally you will
have conducted an
assessment of how well your team
completed this assignment.
_______________________________________
|
_
_ _
.
|
