In
Summary
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Conflict
exists in the best of
relationships.
Use all six tools to make things
better.
- I versus You
Statements:
Take
responsibility for your
feelings.
- Anticipation:
Reduce
anxiety by letting people know you
understand their concerns.
- Meta Talk:
Pay
attention to and respond to non-verbal signs
that
provide cluses as to how people really
feel.
- Self-Interest:
Understand
the other parties needs and offer solutions
that are in their best
interest.
- Set
Limits:
Make
known what is possible and prioritize so that
the
most important things get
done.
- Consequences:
Let
others know the probable result of their
behavior
and let people choose to comply or accept the
likely consequence.
- Manipulation:
Know
how manipulation works and do not agree to
do things that are not in your best
interest.
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