To have an entry-level position as a management analyst, developing plans, and specifications for system changes, to comply with policy changes and /or user requirements. 

Experienced child support enforcement officer II; administrative review officer. Skilled professional with supervisory experience, knowledgeable of the atlas automated system and multiple PC based software: Access, Excel level II and Power Point, Microsoft Word 2003, outlook, Microsoft A+ hardware/software. The capability to communicate effectively, organize, evaluate, identify, and solve problems; interpret State and Federal regulations, department policies and procedures, and technical documentation. 

2002 to Present
Child Support Enforcement Officer II
Administrative Review Officer

Analyze cases for incorrect arrears balances.
Review court orders and case information for accurate reporting.
Write state findings from a complaint request per Arizona policy and procedures.
Evaluating and analyzing enforcement actions against absent parents.
Prioritize Final Determination response based on Federal/State policy and procedures timelines.
Communicate with entities at various levels within Federal/State Government regarding case maintenance.
Assist in developing procedural guidelines.
Research the Atlas mainframe to evaluate and analyze case activity.
Exercise independent judgment.
Use correct English grammar and syntax.
Perform special projects as assigned.
Knowledge and skill of the atlas automated system and multiple PC based software packages.

1997 to 2002
CSE Officer II /Case Manager

Investigates current location of absent parents.
Notifies absent parent/applicant of pending court actions.
Collect information for child support enforcement proceedings.
Use the automated system to prepare legal documents: pleadings, motions, paternity, establishment, and enforcement.
Maintains assigned caseload.
Assist applicants in completing administrative forms.
Create workshops to assist absent parents in stipulation of child support order.
Apply Federal, State and agency laws, regulations, rules and policies governing the child support enforcement program.
Administer rules and procedures applicable to enforcement activities.
Obtain support arrearages and reimbursements for enforcement activities.
Input financial data into the atlas automated system for case calculation and accurate reporting.
Develop memos to management on streamlining procedures.

1998 to 1999
CSE Unit Supervisor I

Supervised a five-member financial data refinement quality assurance team.
Conduct monthly reviews of staff and provide feedback on their job performance.
Develop and report to management achievements accomplished.
Managed unit’s workload by monitoring workflow type, complexity, and number of cases assigned to each staff.
Resolve technical or procedural work problems and questions presented by staff.
Analyzing and recommending resolutions to data errors.
Apply and interpret Federal, State and Agency laws, regulations, rules and polices governing the appropriate work assignments.
Established interpersonal relationships with court officials and representatives on in state and out-of-state agencies.

1993 to 1997
Technician I/Technician II Locator

Review case file/location of absent/custodial parents. Skip Tracing.
Draft correspondence/Respond to status request.
Customer Service: Inbound/outbound calls.
Customer Service: Inbound/outbound calls.
Calculate employment benefits, federal and state tax refund.
Trained employees in unemployment benefit processing.
Process employee time sheets. Order supplies.
Update computer system with new court order. Calculate debts.

1988 to 1993
Banking Professional/Vault Teller/Merchant Teller
M & I Thunderbird Bank

Made qualified referral to other team members.
Respond to customer inquiries and resolved problems or complaints ensuring customers satisfaction.
Accept and validate checking and savings deposits. Cashed various types of check and savings withdrawals.
Balanced assigned cash drawer and bank vault. Count, sort, and packaged currency and coin.
Identified customer needs and matched needs with appropriate product or services.

Education and Training:

A+ Certification Hardware/Software,
Microsoft Access, Excel II, Power Point, Front Page, Microsoft Word, Computer Programming
Legal Services Administration customer service training.
2005 DCSE Interactive Voice Response Testing/special project.
Detail to Special Duty: Data Refinement Supervisor.