It is important
to divide up the work.
Creating job breakdowns is time-consuming
but tends to reduce conflict and
improve the quality of
customer service.
Food Server
Tasks
___
Standard of
Performance
- Clock
in.
-----
At least 15 minutes
early.
- Set
tables.
-----
Preset
condiments/smallwares.
- Greet & Seat.
-----
As available
(smoking-non).
- Take beverage order.
-----
As
seated.
- Serve beverage.
-----
Immediately.
- Take
order.
-----
When return with
beverage.
- Deliver
order.
-----
Complete and in
order.
- Serve
order.
-----
As soon as
notified.
- Check back - refill
beverage.
-----
Within 2
minutes.
- Prepare and present
check.
-----
Before ready to leave.
.
|
People need to
know
what they are to do
and how they will
know it was done
right.
When everyone
knows
what everyone else is
doing, and how they
can help efficiency
increases and the
quality of team-
work improves.
_________________________
|
