How people feel: Team members feel confident and powerful and may become arrogant. Team members...

• Are proud of their accomplishments.
• Like being a member of the team.
• Enjoy helping each other.

Time to complete: 3 to 6 months.
Team Leader: Chosen by team members.

Role of the Team Leader:

1. Leadership shifts to whom ever is best qualified given the task at-hand.
2. Establish a system that rewards the
   entire team when goals are exceeded.
3. Conduct regular informal performance
   appraisals.
4. Complete job breakdowns that enhance the quality of internal and
   external customer service.

Things to do:

1. Be careful that the team doesn't
   become arrogant.
2. Develop an inter-team Covenant
   and insist all teams work towards
   the common good of the organization.
3. Perform team scheduling.
4. Monitor team performance and
   publish reports.
5. Rotate leadership.
6. Facilitate cross-training.
7. Measure and reward team achievement.