Performance Counseling
Behavior that affects productivity it is a manager's business.
Counseling is one service managers may arrange or provide when an
employee has personal problems that interfere with productivity.


When acting as a counselor a manager...

  • Listens: Learns how the employee feels about what is going on.
  • Limits: Helps the employee understand that the organization is interested
    in helping     to the extent that doing so will have a positive impact on productivity.
  • Counsels: Provides limited safe advice if the problems are easy to resolve.
    1. Describe desired workplace behavior.
    2. Agree on a workplace productivity solution.
    3. Obtain commitment to change.
    4. Followup.
  • Refers: Send to a licensed professional if problems are severe.

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