Emotionally Intelligent people
are good at giving, receiving and
interpreting feedback.

They do not over-react. Feedback can
be positive or negative. Use it to
become a better person.

1. Listen for more than words. Watch for body
   language and facial expression.
2. Ask for advice. Evaluate it before rejecting
   or accepting it.
3. When you get negative feedback think
   about it before responding. Immediate
   self-defense is likely to put you further in the wrong.
4. Build on positive feedback to learn if there
   is more you could do, a new responsibility
   you could be entrusted with.
   

Mary Sue works hard in a place where everything is always rush, rush. She likes being busy, and feels the job suits her. She is also the kind of person who wants everything to be just right so she checks and rechecks her work. One day her supervisors says, "You know, around here getting the work out on time is the first priority. Tuesday at 10, means Tuesday at 10." What feedback was Mary Sue getting? What can she do about it?

At Cindy's job, a group of women go out every day for lunch. Cindy likes a quiet lunchtime alone as a break from her busy day, so she keeps thinking up excuses not to go. One day as the group leaves, Cindy overhears one of them say, "Don't bother to ask Cindy to come along. She's turned out to be a snob." What feedback is Cindy getting? What can she do about it?

You've been on a new job for a month. You're carrying some supplies down the hall and accidentally bump into your supervisor. As you begin to apologize, she interupts you, looks annoyed and says, "Why are you carrying so much?" What do you think we have carts for?" What feedback were you given? What can you do about it?

Bruce and his supervisor are talking about the upcoming work. As they discuss how to get it done, the supervisor remarks, "I'm shifting this warehouse forms job over to Diane. She's always willing to do overtime and I think this job will need it." What feedback was Bruce getting? What can he do about it?