Operations: Controlling

Controlling what happens is critical.
The first step is to know the truth about
what is happening and happened.


Important things to know include...

  • Who are the best customers?
  • What will they buy?
  • How efficient is the organization
    operating?
  • Financial success (so important
    an entire chapter is devoted to it)
  • What are the most critical legal
    liabilities?
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