Service Organization Managers
have to arrange for...
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- A facility in which to produce
and sell the service (on-line or on
premises).
- A way for customers to connect
with
the service being sold (on-line or on
premises).
- Production control (procurement of
supplies and equipment, scheduling
and inventory management).
- Customization (modification of
services to meet unique customer
needs).
- Quality internal customer
service.
- Quality service delivery.
- Quality service for paying
customers.
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