Front-Line Management

_Good Front-Line Management is the key to success._
.

Messages_
may be_
very direct_


Owners often only care about how much money they receive.
Top-Level Managers must meet owner set goals or be fired.
management company goals or be fired.
Front-level Managers must motivate employees to attain top-___
level management goals or be fired.
.

Front-line employees treat paying customers like their managers treat them.
_Front-line managers must convince, motivate and influence customer service employees _
to treat customers well.
.
.


Messages_
must be_
tactful_

Customer Service Employees must be treated the way managers
want them to treat paying customers.
Customers who are treated right return and tell their friends.