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Note the
Magenta Quality Assurance Loop.
"The Japanese
have created an epidemic
of quality, that if you don't get it, you just
might not survive." (Joel Barker)
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We live in a competitve market
where paying customers have power.
People return to buy products and
services that meet their expectations.
Smart organizations build in a
Quality__
Assurance loop that makes it
possible
for customers to tell managers the
truth as they see it.
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